Architecture
Your AI platform
What is under the Supporthub interface?
Behind the support hub is the AI platform plugnpl.aiwhich ensures maximum flexibility through state-of-the-art software development and infrastructure. plugnpl.ai has been developed from practical experience for your company and can be tailored precisely to your needs.
Our requirements and targets for plugnpl.ai form the basis of the design principles for the platform. These principles are the prerequisites of the architecture, which is under the infrastructure lies. With this foundation, a seamless integration and deployment possible, whereby the operation model of the AI platform can be adapted to your needs: From operation on your infrastructure to SaaS.
Requirements & targets
Requirements and goals
The 3 principles of plugnpl.ai are Flexibility, agility and speed.
Therefore the platform meets the following requirements:
- The core application is regularly maintained and centrally updated. Essential updates are developed centrally and can be rolled out in different environments and to different organizations.
- Enable custom development
- Each company can develop its own AI-based components that can be easily integrated into the platform. This allows plugnpl.ai to be customized according to individual needs. These individual developments can be shared and expanded with other developers as part of the Supporthub community
AI enables it people people to work more efficiently.n. The basis for this are all applications are immediately available and have an appropriate speed, without delay.
Stateless Components are elements that do not save or change any internal data. They function solely on the basis of the information passed to them and always deliver the same result for the same input. As a result, they are generally easier to understand and test and ensure better performance.
Further developments and updates from plugnpl.ai can be "one-click" can be rolled out. No time-consuming and manual deployments.
As soon as there are new services and functions in the infrastructure, the dthese immediately integrated into your infrastructure components. This avoids avoids technical complications and enables rapid further developments.
Flexibility makes uour platform. Individual features or specific functions can be integrated with little effort, so you can, for example, connect your ticket system to the platform or have pre-trained LLMs detect possible quality problems in production. As long as you can imagine it, we can also implement itthere are no limits!
Safety is our top priority. Dhe software was from the very beginningin all elements secure and integrated designed. Secure code development, continuous and integrated authentication - interactive and non-interactive
In the Supporthub interface we integrate Your logo and your brand colors according to your ideas, to integrate the solution seamlessly into your CI and your systems. anadd. We also offer the integration of a company profile and industriespecific prompt properties can also be seamlessly integrated.
Do you knowwhat the nextn bign AItrends will be? No? We either! But we are ready, these to integrate them into our platformwhatever it may be.
The operating model of the support hub is tailor-made for your organization and can be customized for every need and scaling can be customized: From your code on theiner infrastructure all the way to a lean SaaS model.
Developers should focus on developing and their time not with manual integration and deployment taskscomplex configuration or network problems waste. Automation, standardization and a high level of integrability reduce this task to an absolute minimum.
10 users or 10,000 users per day, the performance of the platform remains the same.
Automate everything that needs to be done more than once. Repetitive tasks or process steps are taken over by the platform.
Long wwait until Dan answer has been completely generated by the LLM? Not on the plugnpl.ai platform - All responses are generated across devices and sessions immediately and behave synchronously. Sending a request from your cell phone and laptop at the same time? No problem - your requests are processed simultaneously!
Summarized
Your AI platform
Utilize the full potential of the SupportHub. Become part of our plugnpl.ai community as a development partner of just experts! You will benefit in every respect:
- SpeedThanks to seamless M365 integration, plugnpl.ai can be implemented in your environment in just a few hours. In-house development of a comparable platform takes months or years.
- Costs: The costs incurred correspond to an estimated 10% of the costs that would be incurred for independent development.
- Flexibility & independence: Due to the flexible structure of the platform, there is no vendor lock-in, so you are not dependent on one provider or product. If better LLMs are developed in the future, you can easily switch to a model that suits you better.
- community: As part of the Plugnpl.ai community, you benefit from the ideas and input of other development partners. Potential development costs for additional features and functions can be spread over several shoulders and knowledge and experience can be shared.
Plugnpl.ai's multi-layer architecture enables flexible adaptation of AI-based components, which means that further development of the platform works smoothly. New features can be developed and implemented internally by you, making Plugnpl.ai your customized platform. This allows you to go from being a passive taker of AI applications to an active shaper of them. A taker uses ready-made AI solutions without significant customization, while a shaper actively develops their own AI components and customizes the platform.
In addition, we are continuously developing the core application. This means that functions such as web search, the integration of company data, the connection of any language models and anything else that comes along can also be implemented and made usable for you.
